Refund and Returns Policy

Last Updated: 25 April 2026

At I Gird Holdings (PVT) Ltd, customer satisfaction is important to us. This Refund and Returns Policy explains how refund, return, cancellation, and payment issue requests are handled for purchases made through our website.

By placing an order or making a payment through our website, you agree to this Refund and Returns Policy.

1. Refund Eligibility

A customer may be eligible for a refund in the following situations:

  • The product or service paid for is unavailable.
  • The order cannot be fulfilled by I Gird Holdings (PVT) Ltd.
  • A duplicate payment has been made.
  • An incorrect amount has been charged.
  • A cancellation request is approved before the product is dispatched or before the service has started.
  • A refund is required due to an error confirmed by our team.

Refund eligibility depends on the nature of the product or service, order status, delivery status, and payment confirmation.

2. Non-Refundable Situations

Refunds may not be provided in the following situations:

  • The product or service has already been delivered or completed.
  • The customer provided incorrect information.
  • The customer changed their mind after the order was processed.
  • The customer failed to attend or provide access for a scheduled service.
  • The product was damaged due to misuse, mishandling, or customer negligence.
  • The request is made after the applicable refund or return period.
  • Any custom, special-order, digital, or personalized item has already been processed or delivered, unless it is defective or not as described.

3. Return Conditions

If a physical product is eligible for return, it must be returned in its original condition, unused, undamaged, and with all packaging, labels, manuals, accessories, and proof of purchase.

The customer must contact us before returning any item. Returns sent without prior approval may not be accepted.

4. Refund Request Process

To request a refund, please contact us with the following details:

  • Full name
  • Order number or invoice number
  • Payment date
  • Transaction reference, if available
  • Reason for refund request
  • Supporting photos or documents, if applicable

Email: info@igridholdings.com
Phone: 070 777 6676

5. Refund Processing Time

Once a refund request is received, we will review the request and notify the customer of the approval or rejection.

If approved, the refund will be processed through the original payment method where possible. Refund processing times may vary depending on the payment gateway, card issuer, bank, or financial institution.

6. Payment Gateway and Bank Charges

Any payment gateway fees, bank charges, transaction fees, delivery charges, or service charges may be deducted from the refund where applicable, unless the refund is due to an error made by I Gird Holdings (PVT) Ltd.

7. Duplicate or Failed Payments

If a customer believes a duplicate payment or failed payment has occurred, the customer should contact us immediately with the transaction reference, order details, and proof of payment.

We will check the payment status with the payment gateway or bank and take appropriate action.

8. Cancellation Requests

Cancellation requests must be made as soon as possible. Approval depends on whether the order has already been processed, dispatched, booked, prepared, or completed.

If cancellation is approved, a refund or credit may be issued according to this policy.

9. Contact Us

For refund, return, cancellation, or payment-related questions, please contact:

I Gird Holdings (PVT) Ltd
Email: info@igridholdings.com
Phone: 070 777 6676
Address: 202/1/B Ranala Road, Habarakada, Homagama, Sri Lanka