Last Updated: 25 April 2026
This Shipping and Delivery Policy explains how I Gird Holdings (PVT) Ltd handles delivery, fulfilment, and service completion for orders placed through our website.
Orders are processed after payment confirmation and order verification. Processing times may vary depending on product availability, service availability, customer information, location, and order volume.
If we require additional information to process your order, we will contact you using the details provided during checkout.
Delivery or service availability may depend on the customer’s location. If we are unable to deliver to a specific location or provide a service in a specific area, we will contact the customer and provide available options.
Estimated delivery or service timeframes will be provided where applicable. These timeframes are estimates only and may vary due to:
Delivery charges, if applicable, will be displayed before order confirmation or communicated to the customer before payment.
Customers must provide accurate delivery details, contact information, and any access instructions required for delivery or service completion.
We are not responsible for failed or delayed delivery caused by incorrect, incomplete, or outdated customer information.
If an item is damaged, missing, or incorrect upon delivery, the customer must contact us as soon as possible with order details and supporting photos where applicable.
We will review the issue and provide an appropriate solution, which may include replacement, repair, credit, or refund depending on the situation.
For service-based orders, customers must be available at the scheduled date and time, where applicable. If the customer is unavailable or access is not provided, rescheduling fees or cancellation conditions may apply.
For delivery or fulfilment questions, please contact:
I Gird Holdings (PVT) Ltd
Email: info@igridholdings.com
Phone: 070 777 6676
Address: 202/1/B Ranala Road, Habarakada, Homagama, Sri Lanka
