Privacy Policy

Last Updated: 25 April 2026

I Gird Holdings (PVT) Ltd respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, place an order, or make an online payment.

1. Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Order details
  • Payment status and transaction reference
  • Messages or enquiries submitted through forms
  • Website usage information such as browser type, device type, pages visited, and general analytics data

2. Payment Information

Online payments are processed through a secure third-party payment gateway. I Gird Holdings (PVT) Ltd does not store full card numbers, CVV numbers, or sensitive card authentication details on our website.

The payment gateway may process payment information securely in accordance with its own security standards and applicable payment processing requirements.

3. How We Use Your Information

We use customer information to:

  • Process orders and payments
  • Deliver products or provide services
  • Contact customers about orders, payments, refunds, or enquiries
  • Send invoices, receipts, confirmations, or service updates
  • Improve website performance and customer experience
  • Maintain internal business records
  • Prevent fraud, misuse, or unauthorized transactions
  • Comply with legal, regulatory, or accounting requirements

4. Sharing of Information

We do not sell customer personal information.

We may share necessary information with trusted third parties only when required to operate our business, such as:

  • Payment gateway providers
  • Banks and financial institutions
  • Courier or delivery partners
  • IT service providers
  • Accounting or compliance service providers
  • Legal or regulatory authorities where required

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve browsing experience, remember preferences, and understand website usage.

Customers can disable cookies through browser settings, but some website features may not function properly.

6. Data Security

We take reasonable technical and organizational steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, server, or online transmission can be guaranteed to be completely secure.

7. Data Retention

We keep customer information only as long as necessary for business, accounting, legal, order fulfilment, and customer support purposes.

8. Customer Rights

Customers may contact us to request access, correction, or deletion of personal information where applicable and subject to business, legal, and accounting requirements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page.

11. Contact Us

For privacy-related questions, please contact:

I Gird Holdings (PVT) Ltd
Email: info@igridholdings.com
Phone: 070 777 6676
Address: 202/1/B Ranala Road, Habarakada, Homagama, Sri Lanka